Refund Policy – JUNTAY BUSINESS LLC

At JUNTAY BUSINESS LLC, we value customer satisfaction and strive to provide high-quality products and reliable services. This Refund Policy outlines the conditions under which refunds, returns, or exchanges are available to our customers. By using our website and services, you agree to the terms detailed in this policy.

General Overview

Our Refund Policy applies to all products and services offered by JUNTAY BUSINESS LLC. Please read this policy carefully to understand your rights and obligations concerning refunds and returns. We reserve the right to update this policy at any time without prior notice. Changes will be posted on this page with the updated effective date.

Eligibility for Refunds

Refunds are available under the following conditions:

Product Issues

The product is damaged or defective upon arrival.

The wrong item was delivered (e.g., incorrect size, model, or category).

The product is significantly different from the description provided on our website.

Service Issues

Shipping delays caused solely by our logistics team that exceed the promised delivery timeline.

Errors in personal shopping assistance resulting in incorrect purchases.

Customer Obligations To be eligible for a refund, customers must:

Notify us of the issue within 7 days of receiving the product or service.

Provide proof of purchase, such as the order number and receipt.

Return the product in its original packaging (if applicable) and unused condition.

Non-Refundable Items

The following items and services are not eligible for refunds:

Personalized or Customized Goods Products that have been tailored to the customer’s specifications, such as engraved or custom-sized items.

Final Sale Items Products marked as “final sale” or “non-refundable” at the time of purchase.

Shipping and Handling Fees Shipping and handling costs are non-refundable unless the issue arises due to an error on our part.

International Restrictions Items restricted by customs or local regulations in the DRC or the United States are not eligible for refunds.

Refund Process

Requesting a Refund Customers seeking a refund must follow these steps:

Contact our customer support team at support@juntaybusiness.com or call 000 123 456 within 7 days of receiving the product or service.

Provide the required details, including the order number, proof of purchase, and a clear explanation of the issue.

Attach photographic evidence or other supporting documentation (if applicable).

Evaluation of Requests Upon receiving a refund request, we will:

Review the request within 5-7 business days.

Notify the customer of the approval or rejection of their request.

Approved Refunds If approved, refunds will be processed as follows:

For payments made via credit/debit card, refunds will be issued to the original payment method within 7-10 business days.

For other payment methods, refunds will be processed as per the method agreed upon with the customer.

Return and Exchange Policy

Returning Products

Customers must ship the product back to us within 14 days of receiving approval for the return.

The product must be in its original condition, unused, and with all tags and packaging intact.

Customers are responsible for return shipping costs unless the issue was caused by JUNTAY BUSINESS LLC.

Exchanges

Exchanges are available for eligible products of equal or lesser value.

The process for exchanges is similar to the return process.

Late or Missing Refunds

If a customer has not received their refund within the expected timeframe, they should:

Check with their bank or credit card provider to confirm the transaction status.

Contact our customer support team for assistance at support@juntaybusiness.com.

We will work promptly to resolve the issue.

Cancellations

Order Cancellations

Orders may be canceled before they are shipped.

Customers should contact us immediately if they wish to cancel an order.

Refunds for Canceled Orders

Refunds for canceled orders will be processed as per the original payment method, excluding any non-refundable charges such as transaction fees.

Exceptions for International Customers

Customs and Duties Refunds do not cover customs duties, taxes, or fees incurred during international shipping.

Delivery Delays Delays caused by customs clearance or other factors beyond our control are not eligible for refunds.

Changes to This Policy

JUNTAY BUSINESS LLC reserves the right to modify this Refund Policy at any time. Updates will be posted on our website with the revised effective date. Continued use of our services indicates acceptance of the updated policy.